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Terms And Conditions

  Terms And Conditions

  1. The passenger should come to the premises before the specified time.
  2. The company shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or any other reason beyond the control of the company.
  3. The journey is subject to cancellation or postponement due to the breakdown of the vehicle and under such circumstance ticket amount will be refunded.
  4. The company shall not be in any way held responsible for any loss, theft of goods or property of the passengers or accidents to passengers.
  5. Only permissible goods of the passengers will be permitted to be carried in the vehicle Maximum 20 kgs.
  6. Children above three years will be charged and no single half ticket will be entertained.
  7. Neither refundable not transferable.
  8. Smoking is prohibited, and carrying of alcohol and contraband items is prohibited and is an offense.
  9. For postponement & preponement the extra charges will be taken and variation ticket will be given to that effect.
  10. Once the variation ticket is taken, company will not entertain any cancellation preponement postponement.
  11. If double berth is booked by single female, Operator has rights to change the seat if required.
  12. For cancellation of tickets irrespective of the duration of the journey
  13. Cancellation Policy :
    • Before 24 hours of dep. time -10% penalty.
    • Between 12 to 24 hours of dep. time -50% penalty.
    • Within 12 hours of dep. time - No Refund.
  14. In case of Booking through Credit Card:-
    1. Passengers must have to produce original Identity proof to verify and the Xerox Copy to submit at the time of boarding, without which he will not be allowed to travel, no refund for the same.
    2. The personal informations submitted for ticket will be kept confidential.
    3. Any refund for Online Bookings will be made to the same process by which it was booked.

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For Payment refund query : bussupport@hermes-it.in